How can we help you?
Frequently Asked Questions
Are there any age restrictions on attending a performance?
Tickets for our Mainstage performances are available for purchase for children ages of 3 and up. Tickets for our Groff Studio performances are available for purchase for children ages of 10 and up (excluding Equus, 17+). Children under the age of 11 must be accompanied by an adult. Any ticket for a child must be for a seat next to the seat occupied by the adult accompanying the child. Disruptive patrons, including children, will not be allowed to remain in the theatre. The lobbies of the Fulton Theatre include two live-feed TV areas so that parents can still view the show when children need a break. A House Manager may ask a family to spend some time in the lobby if children become a disturbance; no ticket refund will be given. View a regularly updated list of show content at https://thefulton.org/content-guide/
Who should I contact if I lose something during a visit?
If you have lost personal items during a visit to the Fulton please call the Box Office at 717-397-7425 and an associate will be glad to help you. Items are kept for 30 days.
In the event of bad weather, will shows be cancelled?
In general, the show must go on. The Fulton maintains a firm policy of not canceling performances due to inclement weather and cancellations are very rare. Patrons are urged to make every effort to attend.
Is there a place to hang my coat?
Yes, a self-service coat room is located off the main lobby (to the right as you enter) on the first level. The Fulton is not responsible for lost items. Please do not hang articles of clothing over the railings in the auditorium. For events in the Studio Theatre, a coat rack is available in the fourth floor lobby.
What happens if I arrive at the Theatre late?
The theatre seats are open to ticketholders approximately 30 minutes prior to each performance. Patrons who arrive after the performance has begun may be asked to wait until they can be seated at an appropriate moment in order to minimize the disruption to the other patrons in the theatre and to the performers on stage. Late-arriving patrons will be seated at the discretion of House Management and may not have access to the seats they reserved until intermission, if one is scheduled.
WHERE ARE THE RESTROOMS LOCATED?
Restrooms for the mainstage are located on each floor of the theatre. The main restrooms are located in the main lobby to the far right. All restrooms meet accessibility requirements. Restrooms for the Studio Theatre are located in the 4th-floor lobby.
MAY I BRING MY CELL PHONE INTO THE THEATRE?
Yes but we ask that patrons please silence ALL items that make noise during the performance. Cell phones are disruptive to the production and your fellow audience members. We ask that you do not use these devices during the performance. Please silence your device.
AM I ALLOWED TO RECORD PRODUCTIONS AT THE FULTON?
Photographic, video, or sound recording is a violation of copyright laws. Any devices discovered may be confiscated by House Management.
WHAT IS THE FULTON’S SMOKING POLICY?
The Fulton strictly prohibits smoking on the premises. Please kindly step outside if you wish to smoke during your visit to the theatre.
ARE REFRESHMENTS ALLOWED INSIDE THE THEATRE?
Yes. The Fulton serves snacks, soft drinks, beer, wine, and mixed drinks before the show and at intermission. We ask that you limit the opening of "noisy" snack bags during the performance. All proceeds benefit the Fulton.
Can I bring my pet?
No, pets are not allowed inside. Service dogs are allowed; you'll find those guidelines under Accessibility within this FAQ.
How can I purchase tickets for the theatre?
Tickets can be purchased online 24 hours a day, 7 days a week or through the box office Monday through Friday 10 AM – 6 PM, and 2 hours before all performances. We Accept VISA, MasterCard, American Express, and DISCOVER.
Is there a discount for seniors?
Yes. We offer a $2 senior discount on single tickets, as well as on subscription tickets. The senior discount applies to patrons age 60 and over. The discount cannot be combined with other offers and cannot be transferred to patrons under the age of 60.
Is there a youth discount?
Yes. For youth discounts, please contact the box office at 717-397-7425. Youth discount is not available online and tickets are non refundable. Please note: For Mainstage shows, the Fulton recommends no children under the age of 3.
Does the Fulton offer any kind of group discount?
Absolutely. Group discounts are available for groups of 15 or more. Contact Gianna Miranda at email@example.com, 717-402-6231, or visit our Group Sales page for more information.
What is the Fulton's ticket return policy?
All sales are final. There are no refunds, however, exchanges may be made within the same run of a production for a fee of $15 plus any additional ticket cost. Current subscribers enjoy no ticket exchange fee privileges and lost ticket insurance. Ticket prices vary so a different date or seating location may be more expensive for individual ticket buyers or subscribers.
WHAT ARE “PAY WHAT YOU WANT” PERFORMANCES?
On the first Thursday preview of each Fulton Theatre Mainstage Series production and Ellen Arnold Groff Studio Series production and first Saturday morning of each Eichmann Family Series production, we hold a large block of seats to be made available to patrons at Pay What You Want prices. These tickets are available starting 3.5 hours before Mainstage and Studio performances and 2 hours before the 11am Family series performance. Tickets are sold on a first come, first served basis. The line for tickets often starts forming well before tickets go on sale, so plan appropriately. Tickets are subject to availability.
Am I able to purchase gift certificates for the theatre?
Yes. Give the gift of theatre to a friend, relative, co-worker or client. Gift Certificates are perfect for every celebration and may be purchased by visiting this page https://tickets.thefulton.org/gift/737 or calling the Box Office at 717-397-7425.
Can the Fulton accommodate patrons in wheelchairs?
Yes. In the main auditorium, wheelchair-accessible seating is available on the main floor in the front orchestra boxes and the rear parquet boxes. The Studio Theatre also has accessible seating. Please inform us of specific wheelchair seating arrangements when ordering tickets.
Does the Fulton offer assistance for vision impaired patrons?
Yes. We are deeply committed to providing accessibility services for our patrons. The second Saturday matinee (2 pm) and third Wednesday Evening (7:30 pm) of every Mainstage production is audio described. Headsets are available from the House Manager.
DOES THE FULTON PROVIDE ASSISTANCE FOR DEAF AND HEARING IMPAIRED PATRONS?
Yes. The Fulton provides ASL interpreters and open captioning for the second Saturday matinee performance (2 pm) and open captioning (no ASL) for the third Wednesday evening (7:30 pm) of every Mainstage production. If you have further questions, please send our Education and Outreach Department an email at firstname.lastname@example.org The Fulton is equipped with an assistive listening system. Headsets are available free of charge in the lower lobby prior to the show and should be returned after the show.
Does the Fulton allow service dogs?
Yes. Trained service dogs are permitted to assist guests inside the theater. If special accommodations are required for your service animal, please notify us at the time of ticket purchase. All other animals are prohibited.
Receive the information that you want the way you want it when you sign up for our mailing list.