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Responsibilities

The Event Coordinator, reporting to the Director of Marketing, will oversee all aspects of the Fulton Theatre’s special event operations. The Event Coordinator will work closely with the Development, Sales and Marketing, and House Management Teams to manage event communication and logistics. Responsibilities include but are not limited to:

 Sell, plan and execute all special events - including outside rentals as well as Fulton Theatre operation events
 Create and maintain event policies and procedures
 Respond in a timely manner and follow-up on all inquiries
 Create sales plan in conjunction with the Director of Marketing
 Manage and oversee organization event calendar and meeting schedule/logistics for room availability
 Schedule on-site tours and meetings with clients to discuss event details and timeline
 Develop event proposals and coordinate all billing and payments for rentals and special events
 Communicate regularly with Development, Sales and Marketing and House Management Teams on event plans
 Coordinate and oversee rentals and special events the day of the event to ensure proposal expectations are met
 Create a preferred vendor list and maintain vendor relationships
 Coordinate, communicate and negotiate contracts with outside vendors.
 Maintain and manage insurance information, occupancy limits for events and bar license
 Supervise, manage and motivate event staff member
 Oversee the catering kitchen and staff
 Represent the theatre at trade shows and conventions
 Perform other related duties and participate in special projects as assigned
 Maintain compliance with all company policies and procedures

Education and Work Experience Requirements

 3-5 years of event planning experience
 Excellent interpersonal skills
 Excellent verbal and written communication skills, including ability to effectively communicate with clients and donors
 Computer proficiency; experience with Microsoft Office, Adobe Suite and event management software
 High level of professionalism, integrity and the ability to work in a team environment
 Must be able to manage multiple projects and meet deadlines, while maintaining a positive attitude
 Strong organizational skills and attention to detail
 Ability to work independently and carry out assignments to completion

Desired Experience and Knowledge

 Bilingual preferred
 Ability to adapt in a dynamic, agile organization
 Knowledge and/or interest in the performing arts or fine art

To Apply

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Event Coordinator” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

Responsibilities

The Group Sales Specialist, reporting to the Director of Marketing, will manage all group sales accounts, prepare and implement sales plans for all new businesses and manage contracts associated with the accounts. Responsibilities include but are not limited to:

 Develop and maintain professional relationships with the tourism industry of Lancaster, Pennsylvania and nationally; including American Bus Association, Pennsylvania Bus Association and others
 Research and evaluate potential clients through networking and prospecting to increase business and revenue for the organization
 Maintain existing client base
 Utilizes ticketing system to fulfill orders, manage seat allocations and distribution of group tickets, generate invoices, etc.
 Maintain knowledge on industry trends and opportunities
 Work with the Director of Marketing for sales initiatives on different mediums; the internet, print, electronic media and promotional items
 Represent the organization at trade shows and events
 Meet or exceed goals for new and returning group sales contracts
 Greet motor coaches upon arrival to theatre
 Ability to work days, evenings and weekends

Education and/or Work Experience Requirements:

3-5 years of sales experience

Knowledge, Skills and Abilities Required:

 Excellent verbal and written communication skills, including ability to effectively communicate with clients
 Computer proficiency; experience with Microsoft Office
 Customer service focused and results driven
 Ability to negotiate contracts and see them through to completion in a timely manner
 Thrive in a fast paced environment
 Strong organizational skills and attention to detail

Desired Experience and Knowledge:

 Tessitura or a similar CRM system experience preferred
 Previous experience and connections to the tourism industry preferred
 Ability to adapt in a dynamic, agile organization
 Knowledge and/or interest in the performing arts or fine art

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Event Coordinator” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

Responsibilities

The Guest Services Associate – Marketing and Development Specialty, reporting to the Director of Marketing, will create positive relationships with customers; discover their needs and wants as they relate to The Fulton Theatre‘s events, subscriptions and related products and services. The Guest Services Associate – Marketing and Development Specialty will also work closely with the Marketing and Development Teams. Responsibilities include but are not limited to:
 Assist Guest Services Specialist with ticketing needs
 Respond to requests for Staff Comps, Education and ASL emails in a timely manner
 Ensure “Pay What You Will” surveys are distributed to guests and entered into database
 Assist Development Department by entering gifts into Tessitura, making calls to donors, assist with mailings, etc.
 Work with the Donor and Customer Data Manager and Guest Services Specialist with maintaining promotional codes in Tessitura
 Educate the customer about events, subscriptions and services in order to provide the best possible entertainment solution
 Address customers enthusiastically, politely and professionally; answer all inquiries with thorough and accurately
 Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information and has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies
 Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls and face-to-face interactions at the Box Office Window
 Cross promote other Fulton Theatre products, including events and subscriptions
 Serve as guest services reservationist and perform all duties relating to the ticket purchasing process
 Receive and process orders for theatre tickets and utilize the Tessitura ticketing system to create individual show ticket reservations
 Print tickets, process ticket orders, copy, sort, file and mail order confirmations.
 Process ticket exchanges and other ticket requests
 Professionally conduct cash, check and credit card transactions. Accurately balance cash drawer at the beginning and end of each shift
 Ability to work days, evenings and weekends
 Understands and adheres to the Guest Services and Fulton Theatre’s policies and procedures

Education and/or Work Experience Requirements:

Sales and Customer Service Experience

Knowledge, Skills and Abilities Required:

 Excellent verbal and written communication skills, including ability to effectively communicate with customers
 Computer proficiency; experience with Microsoft Office
 Excellent customer service skills
 Ability to perform in a fast-paced, multiple demand work environment, while maintaining a positive attitude
 Strong organizational skills and attention to detail

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Event Coordinator” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

Responsibilities

The Guest Services Associate – Group Sales Specialty, reporting to the Director of Marketing, will create positive relationships with customers; discover their needs and wants as they relate to The Fulton Theatre‘s events, subscriptions and related products and services. The Guest Services Associate – Group Sales Specialty will also work closely with the Group Sales Specialist. Responsibilities include but are not limited to:
 Completion and fulfillment of group sales contracts
 Greet motor coaches in coordination with the Group Sales Specialist
 Point of contact with Tour Operators and Group Leaders in the Group Sales Specialist’s absence
 Educate the customer about events, subscriptions and services in order to provide the best possible entertainment solution
 Address customers enthusiastically, politely and professionally; answer all inquiries with thorough and accurately
 Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information and has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies
 Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls and face-to-face interactions at the Box Office Window
 Cross promote other Fulton Theatre products, including events and subscriptions
 Serve as guest services reservationist and perform all duties relating to the ticket purchasing process
 Receive and process orders for theatre tickets and utilize the Tessitura ticketing system to create individual show ticket reservations
 Print tickets, process ticket orders, copy, sort, file and mail order confirmations.
 Process ticket exchanges and other ticket requests
 Professionally conduct cash, check and credit card transactions. Accurately balance cash drawer at the beginning and end of each shift
 Ability to work days, evenings and weekends
 Understands and adheres to the Guest Services and Fulton Theatre’s policies and procedures

Education and/or Work Experience Requirements:

Sales and Customer Service Experience

Knowledge, Skills and Abilities Required:

 Excellent verbal and written communication skills, including ability to effectively communicate with customers
 Computer proficiency; experience with Microsoft Office
 Excellent customer service skills
 Ability to perform in a fast-paced, multiple demand work environment, while maintaining a positive attitude
 Strong organizational skills and attention to detail

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Event Coordinator” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

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