About Fulton Theatre

The historic Fulton Theatre, built in 1852, is a professional regional theatre company housed in a National Historic Landmark building located in downtown Lancaster, Pennsylvania. The Fulton’s mission is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

Job Summary

The Guest Services Associate will create positive relationships with customers; discover their needs and wants as they relate to Fulton Theatre’s events, subscriptions and related products and services.

Primary Job Duties

Provide all guests a positive first impression by offering superior guest service
Address customers enthusiastically, politely and professionally; answer all inquiries thoroughly and accurately
Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information and has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies
Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls and face-to-face interactions at the Box Office Window
Cross promotes other Fulton Theatre products, including events and subscriptions
Serve as guest services reservationist and perform all duties relating to the ticket purchasing process
Receive and process orders for theatre tickets and utilize the Tessitura ticketing system to create individual show ticket reservations
Print tickets, process ticket orders, copy, sort, file and mail order confirmations.
Process ticket exchanges and other ticket requests
Professionally conduct cash, check and credit card transactions. Accurately balance cash drawer at the beginning and end of each shift
Ability to work days, evenings and weekends
Understands and adheres to the Guest Services and Fulton Theatre’s policies and procedures

Requirements

Education and Experience

High School Diploma - or the equivalent (for example, GED)
Sales and Customer Service Experience
Tessitura or a similar CRM system experience preferred
Computer proficiency; experience with Microsoft Office and G-Suite


Skills

Excellent verbal and written communication skills, including ability to effectively communicate with customers
Excellent customer service skills
Ability to perform in a fast-paced, multiple demand work environment, while maintaining a positive attitude
Strong organizational skills and attention to detail

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

EEO Statement

Fulton Theatre employees are protected by federal laws, Presidential Executive Orders and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions and training and career development programs.

Fulton Theatre employees are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity, whistle blowing, or the exercise of an appeal or grievance right provided by law will not be tolerated. Fulton Theatre managers and supervisors are also reminded of their responsibility to prevent, document and promptly correct harassing conduct in the workplace.

Salary Description

$15 - $16 / hour

To Apply

Copy and paste the URL below into your browser to apply.
https://recruiting.paylocity.com/recruiting/jobs/Details/4167536/Fulton-Theatre-Company/Guest-Services-Associate---Part-time

Description

The Fulton Theatre Company seeks a Donor Relations Specialist to assist with day-to-day development and fundraising efforts and special events with a special focus on individual and corporate donors at the $1,000-$4,999 level. This position, reporting to the Executive Director of Development is a Full-time, exempt position.

Primary Job Duties

Lead and manage the annual Individuals Campaign efforts (i.e. renewal, acquisition, subscription) involving donors $4,999 & below.

Lead and manage the annual Broadbase Corporate Campaign for businesses contributing $2,999 & below.

Lead and manage the Performance Sponsorship program for businesses and individuals contributing $1,250.

Lead and manage participation in the Lancaster County Community Foundation’s annual Extra Give.

Assist with annual donor solicitation letters, support materials, thank you letters and phone calls.

Create and organize gift documentation and maintain donor files and records for the above areas.

Review weekly acknowledgement reports and assist with monthly pledge billing reports and invoicing.

Provide an outstanding experience for donors by assisting with the dedicated Producers Circle hotline.

Coordinate development event preparation and represent the development team at sponsor receptions, dinners, performances, and other events.

Support the Executive Director of Development with executing the season-long timeline and the oversight of donor events.

Perform other duties as required or assigned which are within the scope of the job classification.

Requirements - Knowledge, Skills and Abilities

Excellent writing/editing, customer service, and verbal communication skills.

Strong analytical ability and attention to detail
Superior administrative and organizational skills.

Ability to work independently but also collaboratively on simultaneous projects with other internal departments.

Tactful, diplomatic and able to maintain confidential or sensitive financial information.

Familiarity with nonprofit database systems; experience with Tessitura a plus.

Proficiency with Google Suite and Microsoft Excel.

Able and willing to work flexible hours when necessary, including evenings and weekends.

Requirements - Education and Experience

Bachelor's Degree and/or two or more years of related experience in donor relations, events management and/or fundraising.

About the Fulton Theatre

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark. The Fulton first opened its doors in 1852. 160+ years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 130,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

EEO Statement

Fulton Theatre employees are protected by federal laws, Presidential Executive Orders and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions and training and career development programs.

Salary Description

$55,000 to $60,000 per year

To Apply

Please apply by copy/pasting the URL below into your browser.

https://recruiting.paylocity.com/recruiting/jobs/Details/4046491/Fulton-Theatre-Company/Donor-Relations-Specialist

Summary

The cashier is responsible for taking drink and concession orders in addition to helping restock,
clean and maintain the bar. Weekend availability required. Must be reliable.

Responsibilities include:

 Ability to calculate sales and change quickly
 Accountability and accuracy in reconciling sales receipts
 Oriented toward serving others and helping customers
 Customer-service skills
 Ability to lift up to 50 pounds
 Excellent verbal communication
 Ability to work in a fast-paced, stressful environment
 Attention to detail
 Knowledge of point-of-sale systems

Required Qualifications and Skills:

 RAMP Server/Seller Training (Responsible Alcohol Management Program)
 Strong analytical and problem-solving skills.
 Excellent communication and interpersonal skills.
 Experience working with Point of Sales systems such as Square
 Ability to work in a fast-paced, upbeat, and ever-changing environment

Desired Experience and Knowledge:

 Strong verbal customer service skills
 Equivalent work experience preferred

To Apply:

Applicants for this position should email jobs@thefulton.org to arrange an
interview.

About the Fulton Theatre:

The mission of the Fulton Theatre is to create and produce exceptional theatre
that moves the collective soul of our community and honors our national historic landmark.
The Fulton first opened its doors in 1852. 165 years later, this national historic landmark theatre continues to
entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into
downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals,
employing the talents of professional directors, designers, playwrights from across the country. The Fulton
also offers classes for children, teens and adults as well as numerous community engagement programs across
the region.

Summary

The Fulton Theatre is seeking A2s for our upcoming productions.
These contracts are on a show by show basis with potential to join the team full time.

Job responsibilities include:

- Building and maintenance of actor’s microphone rigs

- Battery up and distribute actor microphone packs before tech and performances. Collect and put away at the end of day.

- Assist in setup of Orchestra pit and Orchestra rehearsals.

- Assist in setup, testing and cabling of equipment prior to tech.

*You may be assigned minimal backstage responsibilities moving scenery/props.

*Mixing experience preferred. You will be trained on the mix of the performance with a
pre-recording once the show opens in the event that a sub is needed for the A1.
Aside from emergency situations, these dates will be confirmed prior to opening.

*Must be comfortable working with actors, placing microphones and switching out batteries, mic packs and elements at a moment's notice.

Work Environment

- Fast-paced work environment.
- Frequent long intervals of walking, standing, bending, and lifting.
- Evening and weekend work.

To Apply

Please send applications with references to Jobs@thefulton.org
RE: Audio 2

About the Fulton Theatre

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton first opened its doors in 1852. 165 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

Summary

The Fulton Theatre is looking for backstage crew members for our upcoming season. We are looking for various positions including Wardrobe, Wigs, Spotlight operators, Deck Crew (moving scenery and props) and Automation. No experience is necessary. We will provide training.

Crew are hired on a show by show basis.

Rate

$15.00 an hour

To Apply

Please send resume with references to jobs@thefulton.org
RE: Backstage Crew

About the Fulton Theatre

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton first opened its doors in 1852. 165 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.