Looking for a fast-paced, fun-filled career?

Come Work at the Theatre!

Open Positions

Essential Duties and Responsibilities:

• Oversees all input to the General Ledger from various sources
• Works with, and helps to develop, the Theatre’s Bookkeeper
• Prepares monthly financial statements and reports
• Prepares board and committee financial reports
• Assists with month-end closings
• Develops multi-year budgets and projections
• Provides back-up support to A/P and Payroll Processing
• Assists with year-end auditor requests

Required Qualifications and Skills:

• Bachelor’s Degree in Accounting
• Outgoing and friendly personality
• Ability to understand complex accounting systems
• Strong computer skills with Outlook, Word, and proficiency in Excel
• Ability to work independently and also as part of a team
• Strong communication skills both verbally and written
• Problem solving capabilities
• Customer service oriented with good time management

Desired Experience and Knowledge:

• 2 to 3 years of experience in accounting
• Ability to adapt in a dynamic, agile organization
• Experience with Sage software and ADP payroll software
• Knowledge and/or interest in the arts (theatre, music or fine art)
• A team player that will enjoy and contribute to a great workplace culture

To Apply:

Applicants for this position should email resume, cover letter, and salary requirements to jobs@thefulton.org by March 25, 2018. Applicants selected for an interview will be asked for 3 professional references. If a selected candidate is currently working at a CPA Firm, they will be given the flexibility in their start date to allow for the completion of work through the end of tax-season.

About the Fulton Theatre:

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton first opened its doors in 1852. 165 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.


• One or more years of Customer Service experience
• EXCELLENT communication skills and a positive attitude
• Ability to perform in a fast-paced, multiple demand environment
• Ability to work a flexible schedule, including evenings, weekends and holidays
• Familiarity with popular software programs such as Microsoft Office

Responsibilities include:

• Create positive relationships with customers; discover their needs and wants as they relate to our events,
subscriptions, and related products and services.
• Educate the customer about our events, subscriptions and services in order to provide the best possible
entertainment solution.
• Addresses customers enthusiastically, politely and professionally; answers all inquiries thoroughly and
• Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows
and products; uses approved scripted responses when answering questions and providing information; has
thorough knowledge of the Fulton Theatre’s location, facilities, events and policies; understands and
adheres to the Fulton Theatre’s policies and procedures.
• Maintain positive, enthusiastic and professional communication with customer throughout all contact,
including inbound and outbound calls, and face-to-face interactions at the Box Office Window.
• Cross promote other Fulton Theatre products, including events and subscriptions.
• Serve as box office reservationist and perform all duties relating to the ticket purchasing process.
• Receive and process orders for theatre tickets. Use the Tessitura ticketing system to create Individual show
ticket reservations.
• Know and comply with all Sales Office policies and standards.
• In assigned position and ready to perform duties five minutes prior to scheduled time; completes
assignments on time and according to instruction; regularly updates supervisor and coworkers of problems
and work progress.
• Print tickets, process ticket orders, copy, sort, file and mail order confirmations. Process ticket exchanges,
and other ticket requests.
• Additional Sales Office responsibilities: professionally conduct cash, check and credit card transactions
utilizing only the assigned cash drawer. Accurately balance cash drawer at the beginning and end of each
• Make outbound calls to patrons from lists provided by the Marketing, Development and Education teams.
This will consist of maintaining and following up personal call back lists, and maintaining patron’s
annotations on each list based off the Annotations sheet provided, and entering responses correctly in the
Tessitura Ticketing System via a CSI.
• Other duties as assigned.


• EXCELLENT customer service skills and a positive attitude
• Ability to perform in a fast-paced, multiple demand work environment
• Familiarity with popular software programs such as Microsoft Office


High school Diploma and one to three months related experience and/or training.


Schedule will include day, evening, weekend and holiday hours.


Email resume and cover letter to Lisa Hall at lhall@thefulton.org. No phone calls, please.

Other Ways You Can Join Us


Interns fully participate as Fulton Theatre personnel, attending appropriate staff and production meetings and monthly seminars, and participating in special events. Seminars are held throughout the program based on apprentices and interns interests.

Shadowing Opportunities

The Fulton Theatre provides shadow opportunities for emerging professionals to apply skills acquired in the high school and university setting to a professional institution, to build upon those skills and to learn new ones.

Are you an actor looking to be part of our productions?