Job Summary

Positions include spot light operators, properties crew, deck crew, and wardrobe. Experience is encouraged but we are willing to train the right candidate. We are looking for self-motivated team players with a great attitude and desire to take ownership of their participation in the success of the show. Responsibilities include lifting objects that are 50 lbs or heavier. Candidates will need availability on evenings, weekends, and some afternoons. Unfortunately, due to the nature of the work, multiple conflicts will not be accepted.

Please send resumes and cover letters to jobs@thefulton.org

REQUIRED SKILLS

 One or more years of Customer Service experience
 EXCELLENT communication skills and a positive attitude
 Ability to perform in a fast-paced, multiple demand environment

 Ability to work a flexible schedule, including evenings, weekends and holidays
 Familiarity with popular software programs such as Microsoft Office

Responsibilities include:

 Create positive relationships with customers; discover their needs and wants as they relate to our events, subscriptions, and related products and services.
 Educate the customer about our events, subscriptions and services in order to provide the best possible entertainment solution.
 Addresses customers enthusiastically, politely and professionally; answers all inquiries thoroughly and accurately.
 Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information; has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies; understands and adheres to the Fulton Theatre’s policies and procedures.
 Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls, and face-to-face interactions at the Box Office Window.
 Cross promote other Fulton Theatre products, including events and subscriptions.
 Serve as box office reservationist and perform all duties relating to the ticket purchasing process.
 Receive and process orders for theatre tickets. Use the Tessitura ticketing system to create Individual show ticket reservations.
 Know and comply with all Sales Office policies and standards.
 In assigned position and ready to perform duties five minutes prior to scheduled time; completes assignments on time and according to instruction; regularly updates supervisor and coworkers of problems and work progress.
 Print tickets, process ticket orders, copy, sort, file and mail order confirmations. Process ticket exchanges, and other ticket requests.
 Additional Sales Office responsibilities: professionally conduct cash, check and credit card transactions utilizing only the assigned cash drawer. Accurately balance cash drawer at the beginning and end of each shift.
 Make outbound calls to patrons from lists provided by the Marketing, Development and Education teams. This will consist of maintaining and following up personal call back lists, and maintaining patron’s annotations on each list based off the Annotations sheet provided, and entering responses correctly in the Tessitura Ticketing System via a CSI.
 Other duties as assigned.

Qualifications:

 EXCELLENT customer service skills and a positive attitude
 Ability to perform in a fast-paced, multiple demand work environment
 Familiarity with popular software programs such as Microsoft Office

EXPERIENCE / EDUCATION

High school Diploma and one to three months related experience and/or training.

SCHEDULE

Schedule will include day, evening, weekend and holiday hours.

Email resume and cover letter to Michelle Schaeffer at mschaeffer@thefulton.org. No phone calls, please.