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Work with the Fulton!

Responsibilities

The Sales Manager, reporting to the Director of Marketing, will manage guest services, and all group sales accounts, prepare and implement sales plans for all new businesses and manage contracts associated with the accounts. Responsibilities include but are not limited to:

• Assists Director of Marketing in reaching revenue goals
• Oversees all sales positions in Guest Services
• Develope sales plans and projections.
• Work with Outbound Sales Specialist to create campaigns and sales goals, with incentives to maximize
revenues through point of sale and outbound sales.
• Work with Guest Services Specialist on day to day operations of the box office
• Microsoft proficiency, Tessitura experience preferred or similar CRM system experience
• Work with Donor and Customer Data Manager to determine best practices in Tessitura, including tracking
of sales and reporting.
• Tracking and analyzing sales statistics based on key quantitative metrics
• Handling and resolving customer services challenges
• Lead the Fulton’s front of house sales channels, by hiring, supervising, and continually reviewing the
performance of team members.
• Ability to guide and mentor sales representatives
• Develop and maintain professional relationships with the tourism industry of Lancaster, Pennsylvania and
nationally; including American Bus Association, Pennsylvania Bus Association and others
• Research and evaluate potential clients through networking and prospecting to increase business and
revenue for the organization
• Maintain existing client base
• Utilizes ticketing system to fulfill orders, manage seat allocations and distribution of group tickets,
generate invoices, etc.
• Maintain knowledge on industry trends and opportunities
• Work with the Director of Marketing for sales initiatives on different mediums; the internet, print, electronic
media and promotional items
• Represent the organization at trade shows and events
• Meet or exceed goals for new and returning group sales contracts
• Greet motor coaches upon arrival to theatre
• Ability to work days, evenings and weekends

Education and/or Work Experience Requirements:

• 3-5 years of sales experience

Knowledge, Skills and Abilities Required:

• Excellent verbal and written communication skills, including ability to effectively communicate with clients
• Computer proficiency; experience with Microsoft Office
• Customer service focused and results driven
• Ability to negotiate contracts and see them through to completion in a timely manner
• Thrive in a fast paced environment

Desired Experience and Knowledge

• Tessitura or a similar CRM system experience preferred
• Previous experience and connections to the tourism industry preferred
• Ability to adapt in a dynamic, agile organization
• Knowledge and/or interest in the performing arts or fine art

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Sales Manager” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

This position is a full time position at $22/hr. with full benefits and bonus structure.

Responsibilities

The Guest Services Associate – Outbound Sales Specialty, reporting to the Sales Manager, will create positive relationships with customers; discover their needs and wants as they relate to The Fulton Theatre‘s events, subscriptions and related products and services. The Guest Services Associate – Outbound Sales Specialty will also work closely with the Outbound Sales Specialist, offering our guest a concierge service to ensure they are getting the most out of their Fulton experience. Responsibilities include but are not limited to:

• Make outbound calls to patrons from lists provided by the Marketing, Development and Education teams.
This will consist of maintaining and following up personal call back lists, and maintaining patron’s
annotations on each list based off the annotations sheet provided, and entering responses correctly in the
Tessitura Ticketing System via a CSI.
• Educate the customer about events, subscriptions and services in order to provide the best possible
entertainment solution
• Address customers enthusiastically, politely and professionally; answer all inquiries with thorough and
accurately
• Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows
and products; uses approved scripted responses when answering questions and providing information and
has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies
• Maintain positive, enthusiastic and professional communication with customer throughout all contact,
including inbound and outbound calls and face-to-face interactions at the Box Office Window
• Cross promote other Fulton Theatre products, including events and subscriptions
• Serve as guest services reservationist and perform all duties relating to the ticket purchasing process
• Receive and process orders for theatre tickets and utilize the Tessitura ticketing system to create individual
show ticket reservations
• Print tickets, process ticket orders, copy, sort, file and mail order confirmations.
• Process ticket exchanges and other ticket requests
• Professionally conduct cash, check and credit card transactions. Accurately balance cash drawer at the
beginning and end of each shift
• Ability to work days, evenings and weekends
• Understands and adheres to the Guest Services and Fulton Theatre’s policies and procedures

Education and/or Work Experience Requirements:

• Sales and Customer Service Experience

Knowledge, Skills and Abilities Required:

• Excellent verbal and written communication skills, including ability to effectively communicate with customers
• Computer proficiency; experience with Microsoft Office
• Excellent customer service skills
• Ability to perform in a fast-paced, multiple demand work environment, while maintaining a positive attitude
• Strong organizational skills and attention to detail

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Outbound Sales” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

This is a full time hourly position at $12.75/hr. Includes full benefits and incentives.

Summary

Immediate opening for a new staff position to significantly support and impact the Development team of the Fulton Theatre – a 169 year old professional, theatre with a multi-million dollar budget, of which Development is responsible for raising over $1.5 million through corporate sponsorship, program advertising, foundation support and individual giving.

The Development Operations Associate will serve as the main administrative support for the Development Department. This position will work closely with all members of management, but will be supervised by the Annual Fund & Foundation Director. We are looking for an individual who is excited to help shape a new, significant and impactful position within the organization and cultivate new and existing individual and corporate relationships. The successful applicant will be an integral part of the Development team within an organization in the midst of significant growth and transformation.

Key Responsibilities

• Serve as the lead gift processor and record-keeper by entering all received and pledged donations in
Tessitura.
• Organize gift documentation and maintain donor files and records.
• Run monthly pledge billing reports and mail invoices.
• Maintain the integrity of donor records by creating, updating, and merging accounts to ensure maximum
accuracy.
• Create and maintain campaigns, funds, designations, and appeals.
• Serve as the liaison to the finance team regarding timely reconciliations to prepare for monthly close, audit
preparation, and general advancement accounting duties.
• Coordinate foundation research and grant reporting
• Provide an outstanding experience for donors by managing the dedicated donor services phone line.
• Track and maintain RSVP’s for donor events, special events and Fulton trips
• Coordinate (along with Fulton Event Staff), supervise Development event preparation, and represent the
development team at receptions, dinners, performances and other events.
• Responsible for season-long timeline and oversight of donor events
• Support the development team with administrative tasks as needed, such as scheduling team meetings,
submitting invoices, recording meeting notes, and special projects.
• Assist with general administration phone calls, as needed
• Support all fundraising activities for the Fulton Theatre

Required Qualifications

• BA degree or experience in non-profit field preferred, but enthusiasm for the work and the Fulton with an
ability to learn on the job will also be seriously considered
• Proficiency with Microsoft Office Suite (Excel, Outlook and Word)
• An assertive, self-motivated, and proactive person who works well with staff and volunteers but is also
comfortable in a self-driven trajectory
• Enthusiastic, outgoing personality with strong interpersonal skills, excellent verbal and written
communication abilities, and a strong desire to learn about our dedicated donors and sponsors.
• Ability to prioritize and manage multiple responsibilities and tasks with thoughtful attention to detail.
• Superior administrative and organizational skills to help maintain accurate records but also manage donor
events and fundraising activities.

Desired Qualifications

• Able to set, manage and work well toward a deadline.
• Event planning experience
• Familiarity with Tessitura Software
• Tactful, diplomatic and able to maintain confidentiality of sensitive financial information
• Natural curiosity, intuitive learning, and quick memorization skills

Salary and How to Apply

Salary
This is a full-time position with some night and weekend availability required. Salary is competitive within the industry, commensurate with experience and expertise, and includes a competitive benefits package.

How to apply
Interested applicants should apply via email to jcoon@thefulton.org with “Development Operations Associate” in the subject line. Applications should include a cover letter, resume and three references as a single Adobe PDF file. Mailed submissions should be sent to: Jeff Coon, Annual Fund and Foundation Director, Fulton Theatre PO Box 1865 Lancaster, PA 17608-1865. Only those applicants selected for an interview will be contacted.

Responsibilities:

The Events Manager, reporting to the Director of Marketing, will oversee all aspects of the Fulton Theatre’s special event operations. The Events Manager will work closely with the Development, Sales and Marketing, and House Management Teams to manage event communication and logistics. Responsibilities include but are not limited to:

 Sell, plan and execute all special events - including outside rentals as well as Fulton Theatre operation events
 Create and maintain event policies and procedures
 Respond in a timely manner and follow-up on all inquiries
 Create sales plan in conjunction with the Director of Marketing
 Manage and oversee organization event calendar and meeting schedule/logistics for room availability
 Schedule on-site tours and meetings with clients to discuss event details and timeline
 Develop event proposals and coordinate all billing and payments for rentals and special events
 Communicate regularly with Development, Sales and Marketing and House Management Teams on event plans
 Coordinate and oversee rentals and special events the day of the event to ensure proposal expectations are met
 Create a preferred vendor list and maintain vendor relationships
 Coordinate, communicate and negotiate contracts with outside vendors.
 Maintain and manage insurance information, occupancy limits for events and bar license
 Supervise, manage and motivate event staff member
 Oversee the catering kitchen and staff
 Represent the theatre at trade shows and conventions
 Perform other related duties and participate in special projects as assigned
 Maintain compliance with all company policies and procedures

Education and Work Experience Requirements:

 3-5 years of event planning experience
 Excellent interpersonal skills
 Excellent verbal and written communication skills, including ability to effectively communicate with clients and donors
 Computer proficiency; experience with Microsoft Office, Adobe Suite and event management software
 High level of professionalism, integrity and the ability to work in a team environment
 Must be able to manage multiple projects and meet deadlines, while maintaining a positive attitude
 Strong organizational skills and attention to detail
 Ability to work independently and carry out assignments to completion

Desired Experience and Knowledge:

 Bilingual preferred
 Ability to adapt in a dynamic, agile organization
 Knowledge and/or interest in the performing arts or fine art

To Apply:

The Fulton Theatre is an equal opportunity employer and provider. Interested applicants should submit a cover letter and resume to jobs@thefulton.org with “Events Manager” in the subject line. Applicants selected for an interview will be asked for three professional references. Only those applicants selected for an interview will be contacted.

About:

Prop employees will report and work directly with the Props Manager and will participate in the construction and acquisition of props for each production, installation of props and set dressing, striking of props, and general prop shop upkeep. Start date August 1st, 2021. Schedule and hours will vary and is based on prop needs per individual production. Starting rate is $15/hr.

Qualifications:

Knowledge of crafting materials and techniques
Intermediate knowledge/skill of hand and power tools
Experience with hand and machine sewing
Basic painting skills
Photoshop skills are a plus
Valid driver’s license
Able to lift 40lbs

EMPLOYMENT REQUIREMENTS

Vaccination: All employees must be fully vaccinated against the Covid-19 virus prior to arrival at Fulton Theatre

Covid Guidelines: All employees and Educational Fellowship Participants will adhere to all Federal, State, and local governments Covid-19 guidelines, CDC Covid-19 guidelines and MSMT’s Covid-19 guidelines while employed by Fulton theatre.

All Covid Guidelines are subject to change.

To Apply:

Please email your cover letter, resume and 3 work related references (not written), which includes their phone numbers and email addresses, to jobs@thefulton.org. Post “Properties” in the subject line please.

Responsibilities:

Building, installation and maintenance of all scenic needs
Assisting with load-in/strike/load-out

Qualifications:

Preferred candidates will have:

Experience in carpentry and scenic construction techniques
Able to lift 50lbs
Valid driver’s license

Employment Requirements:

Vaccination: All employees must be fully vaccinated against the Covid-19 virus prior to arrival at Fulton Theatre

Covid Guidelines: All employees and Educational Fellowship Participants will adhere to all Federal, State, and local governments Covid-19 guidelines, CDC Covid-19 guidelines and Fulton’s Covid-19 guidelines while employed by Fulton theatre.

All Covid Guidelines are subject to change.

To Apply:

Please email your cover letter, resume to jobs@thefulton.org. Post Carpenter in subject line please.

Description:

The Fulton Theatre is seeking stagehands for our 2021-2022 season. Positions include, production assistants, spotlight operators, properties crew, deck crew, child supervision and wardrobe. Experience is encouraged but we are willing to train the right candidate. We are looking for self-motivated team players with a desire to take ownership of their participation in the success of the show. Candidates will need availability on evenings, weekends, and some afternoons.

Applications will be accepted through August 15. Positions start Sept 1.

Rates begin at $14/per hour.

Employment Requirements:

Vaccination: All employees must be fully vaccinated against the Covid-19 virus prior to arrival at Fulton Theatre

Covid Guidelines: All employees and Educational Fellowship Participants will adhere to all Federal, State, and local governments Covid-19 guidelines, CDC Covid-19 guidelines and Fulton’s Covid-19 guidelines while employed by Fulton theatre.

All Covid Guidelines are subject to change.

To Apply:

Please send resumes and cover letters to jobs@thefulton.org

Responsibilities:

Responsibilities for this position shall include, but are not limited to, the following:
- Assisting Charge Scenic on painting and finishing scenic elements and backdrops
- Occasionally supervising a crew of scenic over hire on individual projects

Qualifications

Preferred candidates will have:
- Ability to work independently or on a team
- Follow directions and learn new skills quickly
- Confidence as an artist
- knowledge of Stagecraft, Art history, Architecture, Drawing, Drafting
- Knowledge of color theory & value
- Knowledge of Scenic art tools & techniques (textural coatings, Priming, finishing, and Faux finishing)
- Experience with Translucencies and Scrims
- Valid driver’s license

Employment Requirements

Vaccination: All employees must be fully vaccinated against the Covid-19 virus prior to arrival at Fulton Theatre

Covid Guidelines: All employees and Educational Fellowship Participants will adhere to all Federal, State, and local governments Covid-19 guidelines, CDC Covid-19 guidelines and Fulton’s Covid-19 guidelines while employed by Fulton theatre.

All Covid Guidelines are subject to change.

To Apply

TO APPLY
Please email your cover letter, resume with 3 work related references (not written), which includes their phone numbers and email addresses, and please include a link to a Website/digital portfolio or attach a PDF showcasing your drawing and scene painting experience to jobs@thefulton.org.

Post “Scenic painter” in the subject line please.

A Full Time position with a starting salary of $42,000 with benefits

Other Ways You Can Join Us

Are you an actor looking to be part of our productions?