Summary of Position:

The Carpenter position assists in the construction and installation of all theatre productions and events. The Carpenter possesses skills in both carpentry and welding and has the ability to work independently and in a group. The Carpenter reports to the Assistant Technical Director/Scene Shop Foreman and is a full-time, benefits eligible position.

Essential Duties and Responsibilities:

• Constructs assigned scenic components
• Assists with load-in and strike of each production
• Maintains the organization and cleanliness of the scene shop
• Read and understands shop build drawings and produces the desired outcome
• Operates a wide variety of hand and power tools including welding equipment
• Maintains a safe work environment

Required Qualifications and Skills:

• Scene shop carpentry and welding skills
• Able and willing to lift materials weighing over 25 pounds
• Competent understanding of power tools, carpentry equipment, and welding equipment
• Able to work safely on ladders and lifts
• Creative, resourceful problem solving skills
• Ability to multi-task with a strong sense of time management
• Strong communication skills both verbally and written
• Ability to work independently and also as part of a team

Desired Experience and Knowledge:

• Ability to drive 15’ and 26’ box trucks a plus
• AutoCAD knowledge a plus
• Ability to work in a fast-paced, upbeat, and ever-changing environment
• A team player that will enjoy and contribute to a great workplace culture

To Apply:

Applicants for this position should email resume, cover letter, and salary requirements to jobs@thefulton.org by August 9, 2019. Applicants selected for an interview may be asked for 3 professional references.

About the Fulton Theatre:

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark. The Fulton is an equal opportunity employer, deeply committed to hiring, supporting, and promoting a diverse and inclusive workforce.

The Fulton first opened its doors in 1852. 167 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

Summary of Position:

Reports directly to the Sales Manager and provides the highest level of service to all customers and potential customers, via inbound and outbound phone calls and in person at the Fulton Theatre box office, seeking information, or purchasing tickets for events for Fulton Theatre shows and offerings.

Required Skills

• One or more years of Customer Service experience including one or more years of Telemarketing experience
• EXCELLENT communication skills and a positive attitude
• Ability to perform in a fast-paced, multiple demand environment
• Ability to work a flexible schedule, including evening and weekends hours and possible daytime and holiday hours
• Familiarity with popular software programs such as Microsoft Office

Responsibilities include:

• Create positive relationships with customers; discover their needs and wants as they relate to our events, subscriptions, and related products and services.
• Educate the customer about our events, subscriptions and services in order to provide the best possible entertainment solution.
• Addresses customers enthusiastically, politely and professionally; answers all inquiries thoroughly and accurately.
• Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information; has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies; understands and adheres to the Fulton Theatre’s policies and procedures.
• Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls, and face-to-face interactions at the Box Office Window.
• Cross promote and sell other Fulton Theatre products, including events and subscriptions.
• Receive and process orders for theatre tickets. Use the Tessitura ticketing system to create Individual show ticket reservations.
• Know and comply with all Sales Office policies and standards.
• In assigned position and ready to perform duties five minutes prior to scheduled time; completes assignments on time and according to instruction; regularly updates supervisor and coworkers of problems and work progress.
• Additional Sales Office responsibilities: professionally conduct cash, check and credit card transactions utilizing only the assigned cash drawer. Accurately balance cash drawer at the beginning and end of each shift.
• Make outbound calls to patrons from lists provided by the Marketing, Development and Education teams. This will consist of maintaining and following up personal call back lists, and maintaining patron’s annotations on each list based off the Annotations sheet provided, and entering responses correctly in the Tessitura Ticketing System via a CSI.
• Other duties as assigned.

Qualifications:

• EXCELLENT customer service skills and a positive attitude
• Telemarketing Experience a must
• Ability to perform in a fast-paced, multiple demand work environment
• Familiarity with popular software programs such as Microsoft Office

Experience / Education

• High school Diploma and at least one year of related experience and/or training.

Schedule

• Schedule will include evening, weekend and possible day time or holiday hours.

To Apply:

Applicants for this position should email resume, cover letter, and at least 3 professional references to mschaeffer@thefulton.org by August 31, 2019.

About the Fulton Theatre:

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark. The Fulton is an equal opportunity employer, deeply committed to hiring, supporting, and promoting a diverse and inclusive workforce.

The Fulton first opened its doors in 1852. 167 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.