Summary

The Donor and Customer Data Manager position provides leadership and support of The Fulton Theatre’s use of Tessitura, an enterprise-class CRM solution for arts and cultural organizations. The position will work closely with all departments within Fulton Theatre with focused attention on Development and Ticketing functions. This position is a fulltime, benefits eligible position.

Responsibilities include

• Serve as point person for all issues relating to Tessitura and associate applications
• Work with department managers to increase staff efficacy through development of policies and procedures
• Develop organizational training programs geared to increase knowledge of Tessitura
• Work with Finance, Development, and Sales departments to ensure ongoing and accurate reconciliation of
all earned and contributed revenue
• Research new features and modules of future Tessitura versions, and work with the Tessitura consortium
• Work with Tessitura technical resources and members of Tessitura consortium in problem solving, research,
and program development
• Manage the cleaning and appending of the database
• Generate reports, data extractions, lists, and complex data pulls for all departments, as needed
• Manage configuration and set up tasks for both Ticketing and Development

Required Qualifications and Skills

• 3 years’ experience working with CRM applications and/or database and database reporting systems
• Bachelor’s degree, or equivalent work experience
• Strong computer skills, including expert skills in Excel, and strong attention to detail
• Ability to manage and prioritize multiple projects and tasks
• Excellent communication and presentation skills
• Ability to work autonomously and meet tight deadlines

Desired Experience and Knowledge

• Experience with Tessitura strongly preferred
• Strong verbal and written communication and customer service skills
• Experience working in a performance arts organization or knowledge of the performing arts
• Proven track record in training, managing and motivating others to adopt policies and procedures

To Apply

Applicants for this position should email resume, cover letter, and salary requirements to jobs@thefulton.org by November 30, 2019. Applicants selected for an interview will be asked for 3 professional references.

About the Fulton Theatre

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton first opened its doors in 1852. 167 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.

Job Summary

The Fulton Theatre’s Public Relations and Sales Manager is a high-performing Sales Manager, specializing in educational sales for our school day performances and in program ad sales. This position is responsible for maximizing sales potential, creating sales plans and presenting them to the Director of Marketing. The PR and Sales Manager is also responsible for coordinating all public relations activities.

Responsibilities and Duties

• Achieve growth and hit sales targets by successfully planning and executing sales strategies for
education and program ad sales
• Identify, build and promote strong, long-lasting customer relationships by collaborating with schools of
all grade levels and Lancaster businesses
• Working in Tessitura booking school groups, building tours, and workshops, and pulling data for
contracts
• Following policies set for School Day Matinee Groups including deposit due dates, signed contracts, final
counts, and final payments due dates
• Present sales, revenue and expense reports and realistic forecasts to the management team
• Developing a media relations strategy, seeking high-level placements in print, broadcast and online
media and seek out social media influencers
• Work with the Marketing Manager to increase social media content and engagement
• Leverage existing media relationships and cultivate new contacts within business and industry media
• Manage media inquiries and interview requests
• Create content for press releases
• Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis
• Public speaking and Fulton representative, such as curtain speeches, and other special events for the
Development Department
• Maintain a keen understanding of industry trends

Qualifications and Skills

• BS/MS degree in marketing, public relations, or a related field
• Successful previous experience as a sales representative or sales manager
• Demonstrated ability to communicate at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Must possess excellent verbal and written communication skills
• Must possess excellent organizational and planning skills, with attention to detail
• Have a full understanding of media needs and media relationships
• Possess the ability to keep information confidential
• Tactical understanding of all primary social media platforms
• A wide degree of creativity and latitude
• Self-motivated with a positive and professional approach to management

To Apply

Applicants for this position should email resume, cover letter, and salary requirements to jobs@thefulton.org by November 30, 2019, with PR and Sales Manager in the subject line. Applicants selected for an interview will be asked for 3 professional references.

About the Fulton

The mission of the Fulton Theatre is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark.

The Fulton first opened its doors in 1852. 167 years later, this national historic landmark theatre continues to entertain, educate and delight audiences, bringing live theatre, music, and more than 120,000 patrons into downtown Lancaster annually. Today, the Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region.